RETURN AND REFUND POLICY
Return and Refund Policy
Thank you for shopping at Sustato! If you're not completely satisfied with your purchase, we're here to help.
Hassle-Free Returns
We offer a 30-day return window for most items. Here's how it works:
What can be returned:
- Items purchased within the last 30 days
- Items in their original packaging
What cannot be returned:
- Items made to your specifications or personalized
- Items that can't be returned due to hygiene reasons or have an expired date
- Items unsealed after delivery for health or hygiene protection
- Items inseparably mixed with other items after delivery
How to return an item:
To return an item, please contact us within 30 days of receiving your order using one of the following methods:
- Email: info@sustato.com or alfred@sustato.com
- Visit our contact page: https://sustato.com/pages/contact
- Phone: +1 (858) 365-8595 or +1 (850) 928-0189
- Address: 533 Airport Blvd. NO 400, Burlingame California 94010, United States
We'll provide you with instructions on how to return your items. You are responsible for the cost of returning the items to us.
Refunds
We will refund you using the same payment method you used for your purchase within 14 days of receiving the returned items. Unfortunately, we cannot refund shipping costs for returned items.
Gifts
If your purchase was marked as a gift, you'll receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be emailed to you.
Contact Us
If you have any questions about our return and refund policy, please don't hesitate to contact us using the methods listed above.